Terms of service

Please review all policies carefully before placing an order. By purchasing from Ophirva, you agree to the terms below.

All Ophirva units are custom-made or prepared with care.

    •    Processing time: 5-10 business days

    •    Excludes weekends and holidays

    •    During high-demand periods, processing may take slightly longer

    •    Standard shipping: 3–5 business days after processing

    •    Tracking details will be provided once shipped

    •    Delays may occur during peak seasons or due to carriers

Items marked as Pre-Order may take:

    •    1–2 additional weeks before shipping

Once your order has been shipped:

    •    Responsibility transfers to the customer and shipping carrier

    •    Ophirva is not responsible for:

    •    Lost packages

    •    Stolen packages

    •    Delayed deliveries

All shipping issues must be resolved directly with the carrier.

    •    Customers must ensure shipping details are correct at checkout

    •    We are not responsible for incorrect addresses

    •    Orders returned due to wrong address:

    •    Will not be automatically reshipped

    •    Customer must place a new order

    •    Customers are responsible for customs, duties, and taxes

    •    Refused or abandoned packages:

    •    No refund will be issued

    •    Adhesives must be stored at room temperature

    •    We are not responsible for damage due to:

    •    Heat exposure

    •    Freezing during shipping

    •    Improper storage

Ophirva reserves the right to:

    •    Cancel or refuse any order at our discretion